Dimension 2 Dimension 3
Functional view 40 e-Competences identified e-Competence proficiency levels identified for
each competence (related to EQF levels 3-8)
e-1 e-2 e-3 e-4 e-5
1. COMPANY OVERVIEW
Description of company management
A.1. IS and Business Strategy Alignment
Proficiency Levels
Knowledge Examples
Skills Examples
A.4. Product/ Service Planning
Proficiency Levels
Knowledge Examples
Skills Examples
D.1. Information Security Strategy Development
Proficiency Levels
Knowledge Examples
Skills Examples
D.2. ICT Quality Strategy Development
Proficiency Levels
Knowledge Examples
Skills Examples
D.10. Information and Knowledge Management
Proficiency Levels
Knowledge Examples
Skills Examples
E.2. Project and Portfolio Management
Proficiency Levels
Knowledge Examples
Skills Examples
E.3. Risk Management
Proficiency Levels
Knowledge Examples
Skills Examples
E.6. ICT Quality Management
Proficiency Levels
Knowledge Examples
Skills Examples
E.9. IS Governance
Proficiency Levels
Knowledge Examples
Skills Examples
Description of company organisation/departments
D.3. Education and Training Provision
Proficiency Levels
Knowledge Examples
Skills Examples
D.4. Purchasing
Proficiency Levels
Knowledge Examples
Skills Examples
D.5. Sales Proposal Development
Proficiency Levels
Knowledge Examples
Skills Examples
D.7. Sales Management
Proficiency Levels
Knowledge Examples
Skills Examples
D.8. Contract Management
Proficiency Levels
Knowledge Examples
Skills Examples
E.8. Information Security Management
Proficiency Levels
Knowledge Examples
Skills Examples
D.12. Digital Marketing
Proficiency Levels
Knowledge Examples
Skills Examples
2. MARKETS AND CUSTOMERS
Main products & services offered - also if the product(s)/service(s) are standard and/or customised
A.2. Service Level Management
Proficiency Levels
Knowledge Examples
Skills Examples
B.5. Documentation Production
Proficiency Levels
Knowledge Examples
Skills Examples
C.1. User Support
Proficiency Levels
Knowledge Examples
Skills Examples
C.2. Change Support
Proficiency Levels
Knowledge Examples
Skills Examples
C.3. Service Delivery
Proficiency Levels
Knowledge Examples
Skills Examples
C.4. Problem Management
Proficiency Levels
Knowledge Examples
Skills Examples
Target market sectors – describe also if the market is horizontal, vertical and/or both
D.6. Channel Management
Proficiency Levels
Knowledge Examples
Skills Examples
Market differentiators (what differentiates their offering within the marketplace?): includes factors such as: technology; product range; customer service; aftersales support; user focus (i.e. in design/application); skills; price.
A.5. Architecture Design
Proficiency Levels
Knowledge Examples
Skills Examples
A.6. Application Design
Proficiency Levels
Knowledge Examples
Skills Examples
B.1. Application Development
Proficiency Levels
Knowledge Examples
Skills Examples
B.2. Component Integration
Proficiency Levels
Knowledge Examples
Skills Examples
B.3. Testing
Proficiency Levels
Knowledge Examples
Skills Examples
B.4. Solution Deployment
Proficiency Levels
Knowledge Examples
Skills Examples
B.6. Systems Engineering
Proficiency Levels
Knowledge Examples
Skills Examples
D.11. Needs Identification
Proficiency Levels
Knowledge Examples
Skills Examples
Future positioning: Market trends and how they will change their strategy or approach to the market as a result.
E.1. Forecast Development
Proficiency Levels
Knowledge Examples
Skills Examples
E.5. Process Improvement
Proficiency Levels
Knowledge Examples
Skills Examples
E.7. Business Change Management
Proficiency Levels
Knowledge Examples
Skills Examples
Description of main marketing channels: (e.g. advertising, web, exhibitions & fairs, business networks, etc)
E.4. Relationship Management
Proficiency Levels
Knowledge Examples
Skills Examples
3. INNOVATION AND RESEARCH
Nature of ‘technology watch’ activities. (Potential sources include: conferences & seminars; vendor partner programmes; in-house seminars; one-to-one client interactions; technical user forums & focus groups; feedback from distributors) edited right now
A.7. Technology Trend Monitoring
Proficiency Levels
Knowledge Examples
Skills Examples
A.9. Innovating
Proficiency Levels
Knowledge Examples
Skills Examples
4. BUSINESS ENVIRONMENT AND BUSINESS COMPETENCES
Business model and business processes
A.3. Business Plan Development
Proficiency Levels
Knowledge Examples
Skills Examples
A.8. Sustainable Development
Proficiency Levels
Knowledge Examples
Skills Examples
Human resources: In context of the above include discussion of aspects such as: ?
D.9. Personnel Development
Proficiency Levels
Knowledge Examples
Skills Examples