Technical Specialist
Summary statement

Maintains and repairs hardware and software on client premises.

Mission

To effectively maintain customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.

Deliverables
Accountable
Responsible
Contributor
  • Solved Incident
  • Up –to-date Solution
  • Solution Documentation
Main task/s
  • Identify software and hardware problems and repair
  • Perform regular maintenance on hardware and software components
  • Install cables and configures hardware and software
  • Document system addresses and configurations
  • Run diagnostic programs or use test equipment to locate source of problems
  • Communicate effectively with end users and customer management
  • Maintain security and functionality through application of program temporary fixes
KPI area

Efficiency and speed of problem resolution

e-competences
  Dimension 2 Dimension 3
e-1 e-2 e-3 e-4 e-5
C.2. Change Support
Proficiency Levels
C.3. Service Delivery
Proficiency Levels
C.4. Problem Management
Proficiency Levels