Systems Administrator
Summary statement

Administers ICT System components to meet service requirements.


Installs software, configures and upgrades ICT systems. Administers day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

  • Solution in Operation
  • Solved Incident

Main task/s
  • Investigate, diagnose and solve system related problems
  • Install and upgrades software
  • Schedule installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organization is minimized.
  • Diagnose and solve problems and faults occurring in the operation of hardware and software
  • Comply with organization procedures to ensure integrity of the system
KPI area

Systems in operation

  Dimension 2 Dimension 3
e-1 e-2 e-3 e-4 e-5
B.2. Component Integration
Proficiency Levels
B.3. Testing
Proficiency Levels
C.1. User Support
Proficiency Levels
C.4. Problem Management
Proficiency Levels
E.8. Information Security Management
Proficiency Levels