Quality Assurance Manager
Summary statement

Ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).


Establishes and operates an ICT quality approach compliant with the organization’s culture. Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations. Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.

  • Audit report
  • Quality performance indicators
  • Quality assurance
  • ICT quality policy
  • Risk management policy
  • Information security policy
Main task/s
  • Establish and deploy the ICT quality policy
  • Organize and provide quality training
  • Provide ICT managers with quality performance indicators
  • Perform quality audits
  • Organize customer satisfaction surveys
  • Assist project team members to build and perform project quality plans
KPI area

Achievement of company quality goals

  Dimension 2 Dimension 3
e-1 e-2 e-3 e-4 e-5
D.2. ICT Quality Strategy Development
Proficiency Levels
E.3. Risk Management
Proficiency Levels
E.5. Process Improvement
Proficiency Levels
E.6. ICT Quality Management
Proficiency Levels