ICT Operations Manager
Summary statement

Manages operations, people and overall resources for the ICT activity.

Mission

Implements and maintains a designated part of the ICT infrastructure. Ensures that activities are conducted in accordance with organizational rules, processes and standards. Anticipates necessary changes according to company strategy and cost controls. Evaluates and recommends investments based on new technologies. Ensures the effectiveness of the ICT and associated risk management..

Deliverables
Accountable
Responsible
Contributor
  • Budget plan

  • HR Development plan
  • Training Program
  • Eco-responsibilities
  • Assurance
Main task/s
  • Coordinate and manage staff
  • Direct, organize, plan and monitor activities
  • Negotiate the objectives and resources
  • Manage the departmental budget
  • Establish and monitor management information
  • Analyse and propose solutions for the continuous productivity  improvement
  • Manage the implementation and monitoring of IS quality assurance and security
  • Communicate with internal business departments and project owners
KPI area

Optimization of overall resources

e-competences
  Dimension 2 Dimension 3
e-1 e-2 e-3 e-4 e-5
D.9. Personnel Development
Proficiency Levels
E.3. Risk Management
Proficiency Levels
E.6. ICT Quality Management
Proficiency Levels
E.7. Business Change Management
Proficiency Levels
E.8. Information Security Management
Proficiency Levels