Account Manager
Summary statement

Senior focal point for client sales and customer satisfaction.

Mission

Builds business relationships with clients to facilitate the sale of hardware, software, telecommunications or ICT services. Identifies opportunities and manages sourcing and delivery of products to customers. Has responsibility for achieving sales targets and maintaining profitability.

Deliverables
Accountable
Responsible
Contributor

Sale

Business Relationship

Sales Forecast
Technical proposal
Production Forecast

Main task/s
  • Maintain overall customer satisfaction with products and/or services Identify opportunities to propose new products or services to client(s)
  • Be the primary contact point for client executive management
  • Deliver value added presentations related to products and services to customer executive management
  • Lead negotiations to establish profitable contracts with client(s)
  • Maintain and enhance business relationships
KPI area

Sales quota achievement

e-competences
  Dimension 2 Dimension 3
e-1 e-2 e-3 e-4 e-5
D.5. Sales Proposal Development
Proficiency Levels
D.6. Channel Management
Proficiency Levels
D.7. Sales Management
Proficiency Levels
E.1. Forecast Development
Proficiency Levels
E.4. Relationship Management
Proficiency Levels